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Help
for Gitman/Joehnk Xtra!
Browser
Requirements
Online Purchase / Serial Number Registration
Forgot Your Password?
Technical Support
BROWSER REQUIREMENTS:
Netscape Navigator version 5.0 or higher or Microsoft Internet Explorer version 5.0 or higher. (If you are using AOL's browser, please switch
to one of the above if you experience any difficulty. To do this: log
on to AOL. Minimize the browser. Then launch either Netscape or Internet
Explorer.)
There are browser plug-ins required for the use of this site. If you don't already have them in place, please be sure to download the appropriate plug-in from the sites listed here before attempting to use this site's features.
+ Adobe Acrobat Reader for viewing of PDF files.
+ Macromedia Flash Player for viewing of Flash files.
+ QuickTime for viewing of video clips.
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ONLINE
PURCHASE/SERIAL NUMBER REGISTRATION:
Did you purchase
the product online, or was there an access certificate (serial number)
packaged with your textbook?
If the product was
purchased through an access certificate (serial
number), you must first register the serial number before you can
enter to use the product.
If the product was
bought online (through the ecatalog), you must bookmark
it immediately after linking to the start page and always access it through
the bookmark. If the bookmark is corrupted or was not created properly,
then you can re-authenticate and recreate it.
If you need help
with your password see below.
To
register an access certificate (serial number):
- Have your access
serial number handy. (You may not share a serial number with anyone
else. The serial number provides access for one person for a subscription
period. Then you must buy a new one.
- Click on the Register
button.
- Then click the
link at the bottom of the page and follow the prompts.
- IMPORTANT:
When you click on the link at the bottom of the page, you will be asked
first to enter your serial number and a new or existing user name.
It is extremely important to enter your serial number exactly
as it appears on the card. Make sure you type the dashes, pay attention
to capitalization, and be certain to distinguish letters from numbers.
An "O" with a slash through it is a "zero." The letters "C," "G," and
"Q" also are frequently mis-keyed. If you do not enter your serial
number exactly as it appears on the card, you will not be able
to register properly.
To
enter when you have registered your access certificate (serial number):
- Have your username
and password that you created during registration handy. (A copy
of this is automatically emailed to you when registration is completed.)
- Click on the Enter
button.
- Enter the username
and password you created when you registered.
If
you purchased the product online, you must click to find your receipt
and register your online purchase serial number:
- Then, before clicking
on the Access Gitman/Joehnk Xtra! button you need to bookmark
it. This keeps your subscription information in the link. Once you go
past the Access Gitman/Joehnk
Xtra! button and back up to the start page it will not work correctly.
In Netscape, Bookmark this page for future access. In IE, add
this page to Favorites.
- Next time you
want to access, use the bookmark you created. Your Bookmark/Favorites
link will be called "Gitman/Joehnk
Xtra!".
- Then click the
Access Gitman/Joehnk
Xtra! button to enter the product.
For future visits
from the same computer:
- Follow your Bookmark/Favorites
link to Gitman/Joehnk
Xtra!.
- Click the Access
Gitman/Joehnk
Xtra! button to enter the product. If access is denied, follow
the re-authentication procedure.
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PASSWORDS:
There are two types of
passwords you may have generated upon purchasing or registering this product.
- If you purchased a new textbook, you were supplied an access serial
number as described above. Upon registering that serial number, you
generated a username and password that you must use to return
to the product. If you have forgotten this password please click
here to have it reset.
- If you forgot your password, please contact
Technical
Support at 1-800-423-0563.
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TECHNICAL
SUPPORT:
If
you still can't solve your problem, click
here to contact our technical support team.
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Copyright ©2005 South-Western, a division of Cengage Learning, Inc. Cengage Learning is a trademark used herein under license.
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